Return policy
Fill this short survey to find out if the purchased product meets the return conditions or not.
Have you received the product?
Is the product of appropriate quality?
You have the right to cancel your order at any time before receiving it. To do this, contact us at 8-804-333-6940 (free call over Russia)
Have more than 7 days passed since you received the product?
The product might be returned to the seller. To do this, contact us at 8-804-333-6940 (free call over Russia)
Unfortunately, we can not accept the product back
Was the product used?
Unfortunately, we can not accept the product back
The product might be returned to the seller. To do this, contact us at 8-804-333-6940 (free call over Russia)
Return of the product of appropriate quality:
You have the right to return the ordered product at any time before receiving it, and after receiving it - within 7 calendar days, not counting the day of purchase.
The return of a product of appropriate quality is possible if its appearance, properties, labels are saved and the document confirming the fact and terms of purchase of this product is saved.
Products that have individually defined properties that can be used exclusively by the buyer can not be returned. For example, tinted paint, etc.
In case if the returning product is a part of the set, the return can only be made as a complete set.
Within 10 calendar days from the date of receiving the product and a written request for a refund, we will refund the cost of the product, with the exception of expenses related to the delivery of the returned product and / or additional services provided.
Return of the product of non appropriate quality:
Replacement/return of a product with a hidden manufacturing defect detected after acceptance is made on the basis and within the time limits established by the current Laws of RF.
All complaints on the quality of the product can be sent to the address: 423231, Bugulma, Stroitelnaya str., 10 or by phone number 8-804-333-6940 (free call over Russia)
Fill this short survey to find out if the purchased product meets the return conditions or not.
Is the product of appropriate quality?
You have the right to cancel your order at any time before receiving it. To do this, contact us at 8-804-333-6940 (free call over Russia)
Unfortunately, we can not accept the product back
To do this, you must send a complaint on the quality of the product to the address: 423231, Bugulma, Stroitelnaya str., 10 or by phone number 8-804-333-6940 (free call over Russia)
Return of the product of appropriate quality:
Unfortunately, if the buyer is a legal entity, we are not entitled to accept the paid product of appropriate quality back.
Return of the product of non appropriate quality:
Replacement/return of product with a hidden manufacturing defect detected after acceptance is made on the basis and within the time limits established by the current Law of RF.
All complaints on the quality of the product can be sent to the address: 423231, Bugulma, Stroitelnaya str., 10 or by phone number 8-804-333-6940 (free call over Russia)